How can we help?

Orders are usually fulfilled within 1–5 business days before shipping. After dispatch, estimated transit time is 2–4 business days for standard U.S. shipping, 1–3 business days for U.S. express shipping, and approximately 3–5 business days for Canada and supported international destinations. International deliveries may take longer during customs clearance. These timeframes are estimates, not guarantees.

Orders are fulfilled by our logistics partner from several warehouses across the United States, with the main fulfillment center located in Denver, Colorado. If an order contains items stored at different locations, it may arrive in more than one package without increasing the shipping charge shown at checkout.

We currently ship within the United States and to Canada, Australia, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Hungary, Iceland, Indonesia, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Monaco, the Netherlands, New Zealand, Norway, the Philippines, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Sweden, Thailand, the United Kingdom, and Vietnam. The available service and rate for your exact address are confirmed at checkout, as availability can vary by product. Delivery to U.S. military bases is not available.

Orders delivered outside the United States may be subject to import duties, taxes, customs charges, or brokerage fees set by the destination country. These charges are not collected or controlled by us and are the recipient's responsibility. Customs processing may also extend the delivery estimate.

As soon as your order ships, you'll receive a shipping confirmation email with its tracking number and carrier link. Tracking can take a short time to show its first scan after the carrier receives the package.

Contact us with your order number if tracking has stopped updating or the package has not arrived by the estimated date. Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date. Approved claims are eligible for a replacement or refund.

Contact us immediately after ordering. Changes and cancellations are generally possible only during the first 2 hours, while the order is still waiting to enter fulfillment. Once its status changes to Accepted, it is sent to the fulfillment team and can no longer be edited or cancelled.

Send us your order number and the corrected address immediately. An address can generally be updated only within the first 2 hours and before the order enters Accepted status. The destination country cannot be changed after checkout, and we cannot redirect an order once fulfillment has started.

Contact us within 30 days of delivery with your order number, clear photos, and a brief description of the issue. Once the claim has been reviewed and approved, we'll arrange the appropriate replacement or refund.

If you're not satisfied, contact us within 30 days of your purchase before sending anything back. We'll confirm the appropriate return or refund steps for your order.

Our team usually responds within 1–2 business days. Sending your order number with your first message helps us resolve order questions more quickly.